Softskill assigment 3SA05
Class/NPM : 3SA05/11611685
Assigment : Softskill
***What Is Communication?
Ø Definition
of Communication
Two-way process of reaching mutual
understanding, in which participants not only exchange (encode-decode)
information, news, ideas and feelings but also create and share meaning. In
general, communication is a means of connecting people or places. In business,
it is a key function of management--an organization cannot operate without
communication between levels, departments and employees.
Ø Understanding
of Communication According to Experts :
#CARL
I. Hovland
Communication is the process whereby
an individual or a communicator of passing stimulants usually with symbols of
language (verbal and non-verbal) to modify the behavior of others.
#
WILLIAM ALBIG
Communication is a social process,
in the sense of throwing a message / symbol which will inevitably grow
influence on all the processes and results in the form of human behavior and
customs.
Ø Types of
Communication:
1 . Verbal communication with words
a.
Vocabulary(vocabulary). Communication will not be effective if the message
conveyed by the words that are not understood.
b.
Racing(speed). Communication will be more effective and successful if the speed
of speech can be regulated, not too fast or too slow.
c.
Tone of voice : It will dramatically affect the meaning of the message so that
the message would be another meaning when pronounced with a different tone of
voice.
d
. Humor : Can improve a happy life. Dugan (1989 ), notes that the laughter can
help relieve stress and pain. Laughter has the physical and psychological
relationship and should be kept in mind that humor is the only distraction in
communication.
e.
Short and clear. Communication is effective when presented briefly and clearly,
directly on the subject matter, making them easier to understand.
f.
Timing(when appropriate) is a critical thing to note because communication
would mean that if someone is willing to communicate, meaning that it can take
time to listen or pay attention to what is delivered.
2 . Non Verbal Communication
Non-verbal communication is the
delivery of a message without words and non-verbal communication gives meaning
to verbal communication .
Which
includes non-verbal communication :
a.
facial expressions
The
face is a rich source of the communication , as a reflection of the emotional
facial expressions of a person.
b.
Eye contact, a natural signal to communicate. By holding eye contact or
interact during the question and answer means that the person involved and
appreciate his interlocutor with a willingness to pay attention not just to
listen.
c.
Touch is a form of personal communication given a touch more spontaneous than
verbal communication.
d
. Posture and gait. How a person walking, sitting , standing and moving an
expression of himself.
e.
Sound ( Voice ). Moan, took a deep breath, weeping also one person's expression
of feelings and thoughts that can be used as communication. When combined with
all other forms of non-verbal communication to hiss or sound may be a very
clear message.
Source:
***What Is Business?
Ø Definition
of Business
Business is an organization that
sells goods or services to consumers or other businesses , to make a profit .
Historically the business word of English business , busy from the word which
means " busy " in the context of the individual , community , or
society . In that sense , busy with activity and profitable work .
Understanding the business in its
broadest sense is a general term that describes all of the activities and
institutions that produce goods and services in everyday life . While business
in the narrow sense is an organization that provides goods and services that
aim to profit ( Griffin & Ebert ) . Business as a system that produces
goods and services to satisfy the needs of the community ( bussinessis then
simply a system that produces goods and service to satisfy the needs of our
society) ( Huat , T Chwee , 1990) .
Ø Understanding
of Business According to Experts :
#Glos,
Steade and Lowry (1996)
Business is a set of activities
undertaken to create a way to develop and transform various power cracked into
goods or services that consumers want.
#Musselman
and Jackson (1992)
An activity that meets the needs and
economic communities and the company is organized to engage in these
activities.
Source:
***What of Business Communication?
Ø Definition
of Business Communication
Business communication is the
exchange of ideas, opinions, information, instructions that have a specific
purpose that is served in a personal or impersonal through symbols - symbols or
signals. Business communication different from interpersonal communication and
cross-cultural communication. Interpersonal Communication (interpersonal
communications) is a prevalent form of communication in everyday life
hariantara two or more people to achieve certain goals. While cross-cultural
communication ( intercultural / communication) is a form of communication that
is done between two or more people, that each - each has a different culture.
Ø Understanding
of Business Communication According to Experts:
#Purwanto
Business Communication is
communication used in the business world that includes various forms of
communication, both verbal and nonverbal communication to achieve certain goals
. ( Purwanto , 2006:4 )
#Curtis
( 1992:6 )
Communication in Business
organization devoted to solve problems and make decisions . Further it is said
that the opinion can not be denied because of the higher one's position in the
business , he will increasingly rely on the expertise of a person in making
decisions and solving problems for a success .
Ø Types of
Business Communication:
1 . Communication with Consumers
Communication with customers is very
important we nurtur, and do this continuously, so that consumers do not forget
us and the products we produce and sell. Communication with consumers can be
successfully done if we say consumers into customers and grow an attitude we
just want our store to shop alone or simply want to use a particular item
without wanting to replace it with another item, which is termed as ' Patronage
Buying Motive ".
2 . Communication with Government
Agencies
Communications shall we do with the
government. Thus, we can understand the regulations issued by the government,
ranging from provincial, city/county, district and village level to the
environment. It is very important to avoid losses and problems with the law. Imagine
if you had to pay that much to put up a canopy or board business brand name, it
turns out it is against the rules.
3 . Communication with the Public
We must remember that our efforts do
not stand alone, but is in the midst of society. Therefore it is important to
understand how social conditions of communities around our efforts are. Part of
understanding about the condition of this society are sometimes forgotten by us.
Consequently no little effort existence denied by the surrounding community. If
we were able to do a good effort and proper communication on our efforts, no
matter how small our efforts, I believe our efforts will be better than ever.
The adage " Customer Is King ", not that we submit to their will, but
rather to how we face them with speech, movement and manners and good deeds, so
that they will continue to remember and come back to us and our efforts.
Source:
***Circle Good Communication
Ø Circle of
Good Communication
So, good communication it consists
of several aspects, namely: source /
sender, message, media / intermediary, receiver and feedback.
Communication can occur if all of
these aspects are fulfilled. Message is sent from the source to the receiver
through a media. If the message has been delivered to the recipient, the
recipient will give a reply or feedback to the sender or source. If it drawn,
the communication process will look like a circle above.
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